EXECUTIVE CUSTOMER SERVICE/ LOGISTICS / COMMERCIAL

Connell Bros. Company is a specialty Chemicals and Ingredients Distribution Company based out of San Francisco, CA, USA.  We are more than 100 years old, and one of the largest distribution companies in the world. We have 36 offices in 18 countries and currently active in verticals such as Pharmaceuticals, Paints, Coatings, Plastics, Personal Care, Paper, Food – to name our businesses and our objective is to attain market leadership in these industries in Bangladesh as we have in other parts of the world. You can also visit - http://www.connellbrothers.com/

Key Responsibilities

• Communicating with principals for generating PI.
• Communicating with customers to relay PI, receive, check and relay LC to suppliers.
• Ensure all formalities laid out by supplier and compliances are completed for smooth execution of import orders.
• Tracking import shipments, coordinating documentation follow up between suppliers and customer.
• Processing sales orders for ex-stock sales.
• Tracking regular inventory requirements, coordinating with Sales Manager to plan and order inventories per plan.
• Attend to customer orders, enquiries and complaints.
• Sending Payment reminders and following up for payments.
• Informing dispatch details of the order and keep a track of delivery
• Co-ordinating with customers for fresh orders & sales support follow up.
• Gathering appropriate information from customers/ sales people to create Customer master
• Collecting documents like Certificate of Analysis / MSDS
• Working in co-ordination with the Sales Team, Ware house and Logistics Manager
• Assisting Business Manager.

Competencies (academic qualifications. Experiences & personal attributes)

A.   Bachelor’s degree
B.   Minimum 3-5 years of similar working experiences or Fresher obtained SCM degree.
C.   Fluency in spoken and written English.
D.   Possess strong MS Office skills.
E.   Knowledge of any enterprise software is good to have.

1. Integrity -Does the right thing when nobody's "looking". Is honest in all internal and external customer relations. Exhibits ethical and moral behavior in everyday business conduct. Is as straightforward as possible in all situations. Insists on all employees treating others (at any level) with respect.
2. Relationships - Builds and sustains professional working relationships. Makes the effort to know a variety of people in the organization. Establishes effective working partnerships with all internal and external customers
3. Self & Business Discipline - Consistently displays core values (integrity, customer service, relationship excellence). Fulfills their commitments. Doesn't need to be tightly managed.
4. Service Orientation - Customer Service Orientation. Provides high-quality service. Responds promptly to service requests. Meets commitments to customers. Looks for long-term benefits to the customer.
5. Confidentiality – Understands confidentiality of employee information.  Maintain and adheres to organizational confidentiality policies.  Knows how to keep company-related data confidential.
6. Initiative – Shows inclination to initiate, rather than to react.  Initiates individual or group projects, and takes complete responsibility for their success. 
7. Teamwork & Communication Skills – Works and communicate well with managers, executives and all members of the Company. Share necessary information.  Communicate effectively with all levels. Display good listening skills, comprehension and approachable. Encourages an open exchange thoughts and ideas.

Application Deadline: 15th April 2016

If you are suitable for the position, please email your CV along with a Photograph. Online application is also accepted.

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Email Address: [email protected]