Career Opportunity

Customer Service Officer / Executive

If you want to succeed, join the winning team

Coats has a long heritage and has been serving customers for more than 250 years and our products are sold over 100 countries in the world.

We are looking for a highly energetic professional to work for the position of Executive, Customer Services in our Sales and Marketing team. The job will be based at Dhaka. 

The purpose of the job is to arrange the daily transfer of the customer back order to production planning under the close supervision of Customer Services Manager and general direction of Regional Sales Manager.

The role will be primarily accountable for customer services, billing process and delivery along with the following responsibilities:

  • Ensure smooth order processing using customer specific route-either through e-Comm or SAP.
  • Assistance to resolve product or service problems by acting as a bridge between customer and management to clarify customer`s complaint, determine the cause of the problem and solve the problem.
  • Follow up with customers and management to ensure resolution and to convince the customers in fixing lead time.
  • Provide information to customers on sales, back-order or delivery.
  • Achieve sales and invoicing target ensuring delivery within the service policy.
  • Follow up collection on time by maintaining PI, LC-follow up, UP, IP and solving difficult bills to generate commercial invoice
  • Coordinate with other functions within company to ensure flawless service to customers
  • Ensure customer master and price master updated on time 


  • Business graduates from any reputed university
  • Both males and females are allowed to apply.
  • 1 to 2 years of experience in the area of customer services will be considered as an added advantage. 
  • Both males and females are allowed to apply
  • Ability to negotiate and convince customers positively
  • Pleasing personality, ability to deal with the customers with a positive attitude
  • Have a sense of urgency
  • Excellent persuasion skill and a go-getter
  • Willingness and capability to visit customers frequently, as and when required
  • Good communication skill

Please apply on or before September 20, 2018

Only short listed candidates will be communicated.