JOB DESCRIPTION

4.  JOB PURPOSE

Ensure 100% KYC compliance status through process in response to policy directed by regulatory authority, AML/CFT or Law of the Land and coordinate & cooperate with them as required. Ensure and maintain accurate customer profile to ensure efficient customer services through call center and other customer touch points.

• Lead  End to End process development activities for compliance management ensuring regulatory guidelines
• Ensure electronic document to internal and external stake holders by efficient process design, resource availability etc.
• Monitor big team effectively for superior quality control activities
• Guide team to ensure appropriate maintenance of customer profile to facilitate better customer service
• Assist commercial on competitive status of the Agents/Distributors on efficient compliance management
• Keep effective liaison with regulatory affairs
• Assist commercial for effective commission disbursement process on compliance performance
• Facilitate internal and external audit on customer KYC and in time response to fulfill the requirement

Planning

• Make strategic plan on improvement of compliance level
• Plan of necessary project execution
• 3rd Party Vendor Planning, hiring and guide responsible person to manage  

Development:

• Lead team for exploring opportunity and design of user friendly compliance and document management tools.
• Guide the team for effective process for commission disbursement
• Compliance process update or change requirement according to regulatory authority direction

Leadership

• On job leadership practice for developing internal Team Members & external operational stakeholder team
• Maintain of  internal and external virtual team  across the regions towards operational excellence
• Ensure operational excellence by coaching & mentoring policies, process & system to internal team
• Ensure cross-functional team relationship
• Develop resource through coaching, mentoring & training
• Set KPI and motivate team to achieve
• Plan mechanism to motivate team for self development & trigger enthusiasm
• Instigate team integrity & values
• Practice People Management skill to develop &motivate people through informal mechanism; personal communication; Appreciation & Recognition

Reporting

• Compliance Status%: Number of KYC along with all required Documents to register bKash wallet against the number of registered customer in bKash system within certain time frame.
• Channel competitive compliance status
• Commission eligibility status as per compliance status
• Compliance process update or change requirement according to regulatory authority direction
• Any Emergency

6. KEY RELATIONSHIP
(Internal & External)

• Internal: Maintain SLA with internal cross functional stakeholders [Commercial, Technical, HR, Finance, Legal & Corporate Affairs] 
• External: Regulatory authorities of Bangladesh Bank/Law enforcing agencies

7. CONTRIBUTES TO

• Compliance
• Company Image
• Revenue by ensuring True Customer Identity & securing customer information

8. AUTHORITIES

• Financial: As per company policy
• Decisional: Coordinating with immediate supervisor on issues that involve customer & transaction
• Operational: As per position profile & company policy

9. REVISED OBJECTIVES

NA

10. DIMENSIONS

EXPERIENCE / KNOWLEDGE
REQUIRED

Experience:

• 3 years’ Experience working in Subscription Paper Management or relevant field in Mobile operators/ KYC management team in mobile financial service organization or in bank 
• 6 years experiences in Mobile operators/ Mobile financial system organization or in bank
• Banking experience is preferred but not mandatory

Education:

• Post Graduate

Competencies:

• Subscription Paper Management/KYC of Mobile operators/ in mobile financial system organization/Bank
• Knowledge on CML/CFT Act, Bangladesh Bank different guidelines [Preferred]
• Ability and Experience to felicitate different internal and external auditors
• Situational Leadership skill
• People leadership
• Self initiated learning orientation.
• High degree of personal initiative and achievement motivation, setting personal standards of excellence.
• Ability to listen, understand and respond appropriately when interacting with individuals groups.
• Strong leadership qualities and ability to coach others at various levels of the organization.
• Communication skills and proven time management aptitude is essential.
• Ability to maintain attention and complete assignments in time despite frequent stressful, emergency critical or unusual interruption.

Other Requirements:

• Technical knowledge: Relevant Applications/ basic computer knowledge [MS Office]/ Internet
• Training: Relevant Training program along with generic skill of communication & leadership

FREEDOM OF DECISION
MAKING

Any change of policy/ process must be coordinated through immediate supervisor
Scope of interaction/ communication with regulatory authority must be coordinated through immediate supervisor 
Operational Team Management Decision as per delegated authority upon company policy