BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 186 Branches, 447 ATMs, 460 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve million.

To support its continuous business growth, BRAC Bank is currently looking for ambitious, smart, goal-oriented, enthusiastic individuals for the following position in Retail Banking Division:

Officer, Call Center

Employment Type: Full Time Employment                                                Job Location: Dhaka


  • Responsible to provide customer service over the phone
  • Answer incoming calls and handling callers' queries, complaints and requests
  • Maintain high standard of call quality as per the requirement of the department/ organization
  • Responsible to document all call information according to standard operating procedures
  • Perform any other operational task assigned by the supervisor/higher authority
  • Responsible to follow-up customer calls when necessary
  • Support sales team by generating quality sales lead
  • Coordinating with stakeholders for pending customer related issues and/or concerns
  • Maintain a good or above rating in the performance scorecard

  • No Experience required. Masters/Bachelor’s degree in any discipline from reputed university with satisfactory academic track record
  • Passionate about customer service
  • Excellent inter personal skills along with adequate command over both English & Bengali language
  • Competent in using MS Office applications
  • Self-motivated, energetic & dynamic personality who can perform assigned task under pressure
  • Ability to complete all assignments in a timely and effective manner
  • Adequate computer knowledge

Only short listed candidates will be called for the interview as per recruitment process.

BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

If you are interested to be a part of this diversified BRAC Bank family, then please Apply Online.

BRAC Bank does not charge any fee at any stage of the recruitment process. Please note that BRAC Bank is an equal opportunity employer. Any form of persuasion will disqualify the candidature before or after the final selection.

Application Deadline: June 06, 2018