BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as businesses. Our financial results along with country-best credit rating & multiple best financial report awards reflect our aspiration, transparency and teamwork. While we thrive in the present, we simultaneously invest for future – upgraded core banking system in Finacle 10, first local bank to rollout Oracle ERP, process alignment with best practices and many more. However, this feat of providing a comprehensive range of solutions to its millions of customers would not be possible without our diversified business model and unmatched network of 186 Branches, 448 ATMs, 457 SME Unit Offices, 11 Regional Operations Office and 224 remittance delivery points.

To support its continuous business growth, BRAC Bank is currently looking for ambitious, smart, goal-oriented, enthusiastic individuals for the following position in Technology Division:

Officer/ Associate Manager–Technology Infrastructure Support, IT Access Control Department

Employment Type: Full Time Employment    
Job Location: Dhaka


  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Having Sound Knowledge on latest tools, technologies and systems.
  • In-depth understanding of software, hardware and applications.
  • Practical knowledge on High officials/Critical Customers IT Support of a large company ( Preferably in Bank )
  • Supporting cross functional activities for new applications roll out and implementation.
  • Access Management and Periodic Review of In-house and Enterprise applications.
  • Periodic End user feedback collection for BRAC Bank Technology services and escalates to Concern service owners or related department to mitigate or improve underline IT issues.
  • Take ownership of IT Support/Service mails and Technology Contact Center to ensure effective resolution of end user issues.
  • Creating trouble tickets in IT Service management software (Microsoft System Center Service Manger) for end user issues based on phone and IT support/Service mail to track issues, resolve or escalate until completion.
  • Sending Periodic bulk SMS and bulk e-mails to BRAC Bank Ltd. Account holders to notify important updates, various offers and others valuable information.


  • Minimum Bachelor’s degree in Computer Science or Engineering from reputed universities with satisfactory academic track record.
  • 3-5 years of experience in IT Support Function preferably in Banking.
  • Should have experience in application and Software support of large local companies.
  • Familiar with IT Service Management Standard (ISO 20000/ITIL).
  • Hard working and Multitasking ability under pressure.
  • Excellent communication skill.
  • Hands on experience on reporting.
  • Must be familiar with any ITSM Applications (System Center Service Manager is preferable)


Only short listed candidates will be called for the interview as per recruitment process.

BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

If you are interested to take this challenge, then please 'Apply Online' in to send your Résumé with a recent passport size photograph along with NID number (mandatory)

BRAC Bank does not charge any fee at any stage of the recruitment process.

Please note that BRAC Bank is an equal employment organization. Any form of persuasion will disqualify the candidature.

Application Deadline: March 20, 2019