BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 186 Branches, over 460 ATMs, 448 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve million

To support its continuous business growth, BRAC Bank is currently looking for ambitious, smart, goal-oriented, enthusiastic individuals for the following position in Technology Division:

Officer/Senior Officer Enterprise Solutions & ADC (call center),Technology

Employment Type: Full Time Employment

Job Location: Dhaka


  • Agent Desktop Installation and Troubleshooting
  • Proactive handling of Genesys Agent Desktop for Inbound/Outbound Call, email and Chat flow.
  • Monitoring and Troubleshooting Media Gateway link and SIP Trunk and ensuring smooth services
  • Deploy new prompt at IVR as per business requirements
  • Creating extension & Configuring Agent ID in the system & assigning to sip switch as well as configure at the client end.
  • Deploy patches as per vendor requirements due to system update.
  • Voice logger system configuration for user, Codec installation, extension mapping and IP mapping and user creation for call monitoring
  • Ensuring regular system, Application and recording file Backup
  • Ensure server hardware and system uptime


  • Bachelor’s or Master’s degree in Computer Science & Engineering/EEE /Telecommunication/ IT Graduation from reputed universities with satisfactory academic track record
  • At least 2 years’ experience in Technology & Functional Knowledge on Call Center application/IP Telephony solution.
  • Basic knowledge of Genesys Product Suite v8.x: Framework, eServices, Routing, CCPulse, Interactive Insights/InfoMart, WFM
  • Working in Banking Call Center solution will be added advantage. 
  • Working with Asterisk, Elastix, Free PBX, Goautodail or any other local call center solution will get extra advantage

Female candidates are highly encouraged to apply.

Only short listed candidates will be called for the interview as per recruitment process.

BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

If you are interested to be a part of this diversified BRAC Bank Family, then please Apply Online.BRAC Bank does not charge any fee at any stage of the recruitment process. Please note that BRAC Bank is an equal opportunity employer. Any form of persuasion will disqualify the candidature before or after the final selection.

Application Deadline: November 17, 2018