- Sr. Executive/Assistant Manager, Customer Service - 05 Positions
APL Logistics is award winning leading global Logistics Company which provides international, integrated supply chain services & solutions. With more than 200 logistics facilities covering over 20 million square feet globally, offices in more than 110 locations in 60 countries, our 5,600 seasoned logistics professionals offer local expertise throughout a truly global network.
APL Logistics offers challenge driven, objective oriented and project approach career progression plus opportunity to acquire world class leadership competencies.
Job Knowledge:
- Develop and maintain Customer's PO, shipment booking and approval management.
- Effective planning for specific delivery with applicable schedule per set logistics procedure
- Establishes and monitors customer service performance standards
- Develop processes to identify customer problems and prompt resolution
- Work closely with customers, suppliers, third parties, carriers, counterparts to ensure smooth shipment
- Follow up with Ops Team for daily cargo update & stuffing plan, carrier reporting, empty container placement, laden movement to port & shipment documentation etc.
- Ability to manage exception, claim handling and faster decision making.
Must Have:
- MBA/Masters from any reputed university
- Prefer to have Diploma in Global Logistics/Transportation Systems/Supply Chain Management etc.
- Excellent interpersonal, communication and presentation skill
- Competent in MS-Office especially in Excel and PowerPoint
Experience:
- 3/4 years industry experience.
Job Location
- Dhaka/Chittagong, Bangladesh
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