ActionAid is a global movement of people working together to achieve greater human rights for all and defeat poverty.


ActionAid Bangladesh is looking for suitable candidates for the following position:

Community Center Manager

Project : Sustainable Solutions and Protection for the Rohingya Community in Camps 10, 11 and 12 funded by UNHCR
Department : Humanitarian Response
Location of posting : Ukhiya, Cox’s Bazar
Types of contract : Fixed term contract
Duration of Contract : Up to 31 December 2019
Number of position : 03
Salary and benefits : Monthly Gross Salary will be BDT. 71,033 with other admissible benefits such as medical benefit, group life insurance etc.

Project Summary

Since August 25th, 2017, violence in Rakhine state, Myanmar caused more than 706,000 Rohingya refugees to flee to Bangladesh and settle in the camp setting of Ukhia, Cox’s Bazaar.  ActionAid Bangladesh is working from begging of the influx on humanitarian response focusing on protection, site management, young programme and DRR.   ActionAid Bangladesh (AAB) draw lessons from its existing experience on site management and protection activities in the camps and incorporate its global humanitarian signature in all activities.  Since from January ActionAid Bangladesh started Community Based Protection (CBP) project. The project will target 87,199 refugees of camp 10, 11 & 12, situated in Balukhali of Kutupalong expansion site in Ukhia, Cox’s Bazaar. The project will focus on achieving 2 outputs under the CBP objective, Output one will focus on developing a community-based complaints mechanism. AAB will select, train and mentor community outreach members, strengthen community capacity, support to community for removing difficulty accessing services and information, collect information for analysis of community level issues and trends, identify persons with specific needs, provide safe and timely referrals and raise urgent community issues before camp authorities and UNCHR. Besides on, under the output two of the project will focus on developing a Community self-management mechanism to address the high levels of insecurity in camps 10, 11 and 12. Community service groups will be established that represent diverse groups of all ages and abilities. The groups will link in with the community outreach members, responding to the ongoing information and trends raised in the wider community.

Key responsibilities include (not limited to)

Job Responsibilities 01:  Program Management

  • Plan, manage and oversee all in-center and outreach activities related to the program and ensure optimal coordination and links between the different center services/units
  • Link with other service providers in the area to facilitate exchange of services and expertise
  • Regularly analyse the community center attendance and suggest innovative approaches to ensure a regular high daily presence of center users
  • Link with program quality team to ensure optimal service satisfaction rate
  • Link with all technical staff to ensure their activities are fully integrated into the center planning
  • Link with the communication assistant to ensure regular effective communication around the community center and activities proposed
  • Provide all necessary support and oversight to all staff, volunteers and committee members leading to capacity building.

Job Responsibilities 02: Coordination and representation

  • In close coordination with the Project Coordinator, Camp Coordinator ensures that all project deliverables related to the community center are met.
  • In close coordination with the project coordinator, different actor ensures community center activities are regularly adjusted to changing context and needs.

Job Responsibilities 03:  Monitoring & Reporting

  • Monitor and support the teams through regular one-to-one supervision and performance appraisals.

Job Responsibilities 04:  Protection mainstreaming and Ad-hoc tasks

  •  Work with team to support the integration of protection into other AAB projects.
  •  Other tasks to support the AAB response as required. 

The person holds this position will be directly to Community Center and Information Points Deputy Coordinator.

Required Educational Qualification and Experiences


  • Post-graduation degree in Community Development, Social Sciences, or relevant Education.


  • At least 3 years work experience of project management in protection-focused projects, with a preference for experience in prevention and response to GBV programming.
  • Proven experience managing a humanitarian project.
  •  Strong knowledge of IASC Gender Handbook and GBV Guidelines. 
  • Field experience working in camps or spontaneous/informal/makeshift settlements.
  •  Knowledge of training tools and methods and proven experience delivering training on gender, GBV, and protection in humanitarian programming.
  •  Strong interest and motivation to work in the refugee response. 
  • Excellent interpersonal and staff management skills.
  • Strong communication skills in both verbal and written English and Bangla.

Required Competencies

  • Proven skills in partnership building, influencing and negotiation with a range of humanitarian actors, including governments, UN agencies networks, national/local NGOs and community groups
  • Strong skills in inter-personal communications, able to work effectively with multiple stakeholders in a complex, multi-actor environment.
  • Strong team player, able to develop and maintain effective working relationships within a distributed and dynamic team.
  • Sensitivity to cultural differences and the ability to work effectively across a wide variety of cultural contexts.
  • Ability to work in a difficult and stressful environment, and to manage/deal with rapid changes to the operating environment;
  • Strong facilitation skills, including the design and management of effective trainings, workshops and meetings with diverse participants.
  • Strong English (written and oral)
  • Strong skills in written communication, including effective report writing, and oral communication
  • Flexible, creative and solution-oriented approach in an innovative environment
  • Competence with MS Office applications, including Word, Excel and Outlook.

Application Instructions

Only those who meet the above requirements are requested to apply following these instructions:

  • Last date of application is Monday, 18 February 2019. Due to emergency, recruitment will be on rolling. The interested candidates are requested to apply before deadline.
  • Please Click Here to submit your application.

ActionAid Bangladesh aims to attract and select a diverse workforce ensuring equal opportunity to everyone, irrespective of race, age, gender, sexual orientation, HIV status, class, ethnicity, disability, location and religion. Any personal persuasion/phone-call will result in disqualification of candidature.

ActionAid Bangladesh has a non-negotiable policy of ZERO TOLERANCE towards child abuse, exploitation and child labor and expects all employees to abide by the Child Protection Policy of ActionAid Bangladesh.                                                    Find us also in Facebook and Twitter for regular updates!