ActionAid is a global movement of people working together to achieve greater human rights for all and defeat poverty.


ActionAid Bangladesh is looking for suitable candidates for the following position:

Community Center and Information Points Coordinator (Re-Announcement)

(Those who applied before, need not to apply again)

Project : Sustainable Solutions and Protection for the Rohingya Community in Camps 10, 11 and 12 funded by UNHCR
Department : Humanitarian Response
Location of posting : Cox’s bazar
Types of contract : Fixed term contract
Duration of Contract : Up to 31 December 2019
Number of position : 01
Salary and benefits : Monthly Gross Salary will be BDT. 105,280 with other admissible benefits such as medical benefit, group life insurance etc.                                         

Project Summary
Over 1 million of Forcibly Displaced Myanmar Citizen (with the majority comprising women and children), took shelter in camps in Cox’s Bazar in southern Bangladesh on August 2017. The Government of Bangladesh, together with national and international partners, have pro‐actively responding to this crisis with a massive humanitarian response, allocating 2,000 acres of land and coordinating and providing critical assistance such as food, nutrition, shelter, water, health & hygiene, and psycho‐social and basic education services to the camps, settlements and host communities.

ActionAid is implementing site management activities in Camp 11 and 12 funded by IOM. Besides, ActionAid have few ongoing programmes in different sectors e.g. Protection, WASH, NFI etc. inside the camps. As a response agency since September 2017, ActionAid has developed relationships with a range of camp actors, including the Rohingya and their representatives and successfully doing the site management role.  ActionAid is working with IOM to address critical humanitarian gaps and need through site management by coordination & collaboration with different stakeholders. Information management, linking community with different service providers, camp operations, and DRR and site improvement are the major activities of site management project.

Key responsibilities include (not limited to)

Job Responsibilities 01:   Oversee the running of the Community Centre, including management of the support staff, Community Based Focal Points and coordination with the program staff at the central office level

  • Supervise, support and train the staff and Community Based Focal Points to achieve results and good performance, in close under supervision community outreach Deputy coordinator
  • Sharing information related key issues of the Centre with Community Outreach deputy Coordinator
  • Sharing protection concerns with the responsible of GOB, INGO, Agency as per requirement with information of Community outreach Deputy Coordinator
  • Plan activities for both centers in order to achieve project results, in close cooperation with Project Manager other protection actor
  • Daily monitoring of the activities in the information center /point and monthly visit in outreach
  • Share weekly and monthly activity plan with Site Management coordination meeting, Project Manager, Protection outreach Deputy coordinator officer  to ensure protection risk measurement as Community based protection approach mainstreaming
  • Maintain daily attendance registers and monthly inventory sheets for the Information Centre/point
  • Facilitate the participation of all of the target population to the planned activities held at the assigned Centre/point notably the most vulnerable ones (youth, women, elderly, minority members, people with disabilities, etc.), ensuring that proper attention is paid to specific emotional and physical needs;
  • Report in a timely manner any eventual challenges or delays, loss or damage, faced in the daily implementation of the activities to   Community Outreach Deputy Coordinator
  • Identify and support community focal points/settlement representatives.
  • Coordinate with Local authorities, partners and Community Focal Points
  • Supervising long and short plan in Community information Center to achieve project objectives 
  • Produce monthly activity reports (incl. population movement, protection concerns, activity updates) in the requested UNHCR format

Job Responsibilities 02: Assist the Community Outreach Coordinator, with the planning, authorization and reporting of the expenses at field level, as well as monitoring the logistics in the Community Center.

  • Prepare all the required admin documentation for expenses at field level (including PR following AAB procedures);
  • Distribute monthly Attendance sheets for staff and volunteers and check and collect at the end of the month to be shared with project manager
  • Check and collect absence forms to be shared with Community Outreach Deputy Coordinator
  • Support the Community Outreach Deputy Coordinator in the distribution (planning and admin) of Volunteer Incentives;
  • Manage the monthly petty cash, ensuring transparency of AAB procedures and cost-effectiveness for the goods and the services received;
  • At the end of the month, provide required administrative documentation of expenses to Community Outreach Deputy Coordinator for Community Centres;
  • Supervise the use of storages, equipment, and materials for Community Centers.

Job Responsibilities 03:  Monitoring & Reporting

  • Prepare weekly, monthly reports and support to Deputy coordinator in submitting internal reports as per schedule program schedule 
  • Prepare and submit weekly and monthly work plans in a timely manner. 
  • Implementation of monitoring and evaluation tools and report on problems in the implementation of the program.
  • Tracking and reporting of activities and target achievements in the services under their responsibility.
  • Lead weekly supervisory meetings with team to address any issues and set team plans.
  • Responsible for the creation and updating of monthly procurement plans for the Protection CBP team, submit to   Community Outreach Deputy Coordinator on a monthly basis.

Job Responsibilities 04:   Represent the organization at general coordination working groups and clusters with donors, humanitarian actors and local authorities, when requested.

  • Participate in coordination community and camp working group and any other meetings, when necessary, sharing   updates, chairing meetings and taking minutes;
  • Develop trust, tolerance and co-operation among community members, local authorities, external partners and community for strengthening joint planning and synergies for community participation to mainstreaming community-based protection.


The person holds this position will be directly to Community Based Protection (CBP) Advisor.

Required Educational Qualification and Experiences

Masters or advanced degree in relevant subject area.


  • At least 04 years’ experience in similar position with International, national organizations

Required Competencies

  • In depth knowledge of HRBA and gender-based programming, Rohingya language and culture;
  • Good interpersonal skills including ability to gain trust and build relationships and experience in working with community people;
  • Proven skills in managing community center & information Hub Management  
  • Strong skills in inter-personal communications, able to work effectively with multiple stakeholders in a complex, multi-actor environment.
  • Sensitivity to cultural differences and the ability to work effectively across a wide variety of cultural contexts.
  • Ability to work in a difficult and stressful environment, and to manage/deal with rapid changes to the operating environment;
  • Competence with MS Office applications, including Word, Excel and Outlook.
  • Fluency in English is required. Proficiency on local language can be an added value.
  • Ability to develop analysis in comprehensive reports;
  • Strong organizational, interpersonal and communication skills;
  • Good Computer literacy;
  • Good knowledge in Arabic, and English are mandatory;
  • A high respect to client/organization confidentiality;
  • Ability to work in a multicultural context as a flexible and respectful team;
  • Flexibility and ability to cope with stressful situations.

Application Instructions

Only those who meet the above requirements are requested to apply following these instructions:

  • Last date of application is Monday, 18 February 2019. Due to emergency, recruitment will be on rolling. The interested candidates are requested to apply before deadline.
  • Please Click Here to submit your application.

ActionAid Bangladesh aims to attract and select a diverse workforce ensuring equal opportunity to everyone, irrespective of race, age, gender, sexual orientation, HIV status, class, ethnicity, disability, location and religion. Any personal persuasion/phone-call will result in disqualification of candidature.

ActionAid Bangladesh has a non-negotiable policy of ZERO TOLERANCE towards child abuse, exploitation and child labor and expects all employees to abide by the Child Protection Policy of ActionAid Bangladesh.                                                    Find us also in Facebook and Twitter for regular updates!