Career Opportunity at Aarong

Aarong is one of the largest social enterprises of BRAC established in 1978 as retail chain that is making a significant contribution to the local economy through the creation of market linkage, entrepreneurs and employment opportunities. Aarong offers a fair price to the rural suppliers and artisans while introducing the products to urban markets where both demand and consumers’ willingness to pay the highest. Today, Aarong has transformed into a high surplus generating enterprise, operating as one of the largest lifestyle retailers in Bangladesh. Aarong invites applications for the following position:

Position: Manager (Operations), E-Commerce, Aarong

Job Description / Responsibility

  • Analyze and ensure execution of all orders in a timely and efficient way.
  • Obsessed with Customer on addressing product and shipment queries and provides resolution.
  • Coordination with Accounts for all Invoices submission / Courier Payments .
  • Automate the last mile with courier partners and ensure seamless experience for customers
  • Regular Meeting with outbound logistics to increase the shipment coverage and reduce delivery time.
  • Analyze and report on E-Commerce initiatives. Present clear, actionable findings and develop performance improvement plans.
  • Fulfillment center management including compliance and statutory licenses.
  • Work collaboratively with finance, IT and marketing department.
  • Verification of documents such as customer invoices, packing list, shipping bill etc.
  • Service & People Management.
  • Manage the operations for International Shipping.
  • Should be able to make fact based decisions independently backed by data.
  • Ability to quickly become a subject matter expert within Aarong for the above mentioned areas.
  • Ability to work on multiple projects / releases / features in parallel.

Educational Requirements

  • MBA Graduate from a reputed university with a go getter attitude. ( Preferred Supply Chain management / Operations Management).

Experience Requirements

  • Experience of working in internet companies with strong focus on customer delight, process and technology.
  • 5-6 years experience in order management / Outbound Logistics / Inventory Management (E-Commerce professionals preferred).
  • Experience working with computer databases and tools such as advanced MS-Excel, Macro & Access.

Additional Job Requirements

  • Prepare product requisitions and send to concerned department for regular stock entry of E-Commerce Warehouse.
  • Sort stockless orders
  • Update delivery status of each order on back end.
  • Good interpersonal and communication (both written and verbal) skills. Fluent English and Bangla proficiency preferred. 

Salary and Benefits

  • Negotiable

Job Location

  • Dhaka

Application Deadline: November 30, 2018