ticketshala.com (A Product of JAMA Technologies Ltd.)

American Owned and Operated

ticketshala.com is a new and innovative e-Commerce company providing ticketing and booking services for the Bangladesh market. We focus on air travel, hotels, tours, transportation, and events. Our goal is to create a company that is both successful and fun.

No. of Vacancies: 02

Job Description/Responsibility

• Understand fare rules, Re-validations, Re-issue and/or Refunds etc.
• Coordination with Embassies, Airlines, Hotels & Other Service Providers.
• The Incumbent should be target oriented and handling, managing & developing Travels and Tourism business.
• Have a general understanding of Holidays, Tours and overall Travel Arrangements & Event Management.
• Maintain Constant communication and follow-up with Clients.
• Proven English communication skills with ability to correspond in English-both written & verbal with International Partners.
• Plan, Arrange, Organize & Sell Holidays, Tours, and Hotels & Transfers.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain client e-database.
• Handle customer inquiries both on phone and by email regarding Airlines Ticketing and Hotel booking.
• Manage and resolve customer information and follow up customer calls where necessary
• Plan and produce a tactical sales call plan & visit each week with an update of the previous week.
• A highly competent Ticketing Officer who has the expertise to issue tickets using all the existing GDS systems. Sabre GDS is mandatory.
• Sell/ Issue tickets and maintain related ticket sales paperwork.
• Able to collect payment from customers for tickets before the IATA payment dates.
• Operate GDS systems (Galileo, Abacus, and Amadeus) to issue domestic and international tickets.
• Able to issue, reissue, and refund of any ticket. Ensure ticket authenticity, sell ticket books, mark received tickets and maintain required documentation.
• Provide high level of customer service.
• Handle incoming calls and inquiries regarding ticket availability and provides accurate and thorough information regarding events.
• Follow internal control procedures for cash handling and credit purchases.0
• Ensure Integrity of ticket distribution and accountability.
• Fare Calculations & Quotations.
• Handling Group Bookings.

Job Nature

• Full Time: (10.00 PM – 7.00 PM)

Educational Requirements

Graduate/Equivalent degree from reputed university

Experience Requirements

• 3-5 years experience
• The applicant must have expertise in the following area(s):
  Reservation/ Ticketing
• The applicants should have experience in the following business area(s):
  IATA Travel Agent

Additional Job Requirements

• Knowledge of different language basics except Bengali & English is preferable.
• Should have strong and proven leadership skills, organizational skills, effective managing and decision-making skills.
• Innovation and energy with a desire to drive others;
• Deal with disciplinary matters and customer complaints
• Commitment to people management;
• Competent IT skills;
• Resilience to cope with long hours and pressure at peak times;
• A genuine interest in travel.
• Strong analytical and project management skills.
• Confident and dynamic personality.
• Must be a team player with good communication and presentation skill. 

Salary:  Negotiable

Additional Benefits-

• Two festival bonuses
• Partial subsidy of lunch at office & Snacks
• 30 days of Leaves including Sick Leave, Casual Leave and Half Day Leave (Conditions Apply)
• Entertainment & Recreational facilities
• Opportunity to grow in different specializations.
• Great opportunity to learn from and work in a dynamic and international work environment

Or send your CV to the email:
hr@ticketshala.com

Application Deadline
17 November, 2018