ticketshala.com (A Product of JAMA Technologies Ltd.)

American Owned and Operated

ticketshala.com is a new and innovative e-Commerce company providing ticketing and booking services for the Bangladesh market. We focus on air travel, hotels, tours, transportation, and events. Our goal is to create a company that is both successful and fun.

Position
Deputy Manager/Assistant Manager, Call Center

No. of Vacancies- 02

Job Description / Responsibility

  • Must have the mentality to receive and handle calls 24/7
  • Meeting provide sales target is a MUST
  • Perform multi-tasking job duties under pressure.
  • Collect customer's feedback and ability to give required support.
  • Strong interpersonal and communication skills.
  • Ensure customer satisfaction.
  • Provide help and advice to customers using organization’s products or services.
  • Communicating courteously with customers by telephone, email, investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
  • Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
  • Issuing refunds or compensation to customers.
  • Good knowledge about the product chain and delivery chain.
  • Keeping accurate records of discussions or correspondence with customers.
  • Analyzing statistics or other data to determine the level of customer service that the organization is providing.
  • Producing written information for customers, often involving use of computer Packages/software.
  • Writing reports analyzing the customer service that your organization provides.
  • Developing feedback or complaints procedures for customers to use.
  • Improving customer service procedures, policies and standards for your organization or department.
  • Meeting with other managers to discuss possible improvements to customer service.
  • Being involved in staff recruitment and appraisals.
  • Training staff to deliver a high standard of customer service.
  • Leading or supervising a team of customer service staff.
  • Learning about your organization’s products or services and keeping up to date with changes
  • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Job Nature
Full Time: (10.00 PM – 7.00 PM)

Educational Requirements- Graduated from any reputed university in any discipline.

Experience Requirement-  Minimum 5-8 years is a MUST. Experience in travel sector will get preference.

Additional Job Requirements

  • Age 26 to 32 year(s)
  • English Medium background is preferred, not mandatory.
  • Strong interpersonal & communication skill
  • Computer Literacy is must.
  • Ability to navigate through software applications.
  • Punctual
  • Good social skills

Job Location- Dhaka

Salary Range- 20000- 35000 BDT

Additional Benefits-

  • Two festival bonuses
  • Partial subsidy of lunch at office & Snacks
  • 30 days of Leaves including Sick Leave, Casual Leave and Half Day Leave (Conditions Apply)
  • Entertainment & Recreational facilities
  • Opportunity to grow in different specializations.
  • Great opportunity to learn from and work in a dynamic and international work environment


 

Or send your CV to the email:
hr@ticketshala.com

Application Deadline
17 November, 2018

 

Company Information
ticketshala.com
Address: 19, Priyo Prangan, (#12-24), Kemal Ataturk, Road# 17, Banani- 1213, Dhaka

Website- www.ticketshala.com