Position: Sr. Manager / Manager Retail Operations
Job Description / Responsibility
- Assist and develop Kumudini Handicraft’s retail operational strategy and implement retail business plan to achieve yearly target
- Generate ideas about future retail activities to ensure a cutting edge strategy, maintain up to date knowledge / standard of the market place, competitors and trends.
- Ensure perfect operations of ecommerce business, regular updating the products, order management and create customer pull in website.
- Ensure best customer experiences at outlets by developing, leading and motivating team members with on and off job training.
- Taking right marketing and promotional activities to ensure customer footfall within the outlets and ecommerce site.
- Assisting the outlets staff for proper visual merchandising, event based product visibility to ensure maximum selling and customers satisfactory work experience.
- Analysis and guiding outlet manager to prepare proper customers’ needs based products requisition and ensuring timely product availability at outlets by smart liaison with factory.
- Liaison with others departments to ensure effective support for the outlets.
- Maintain operational communications with the outlets and take decision on matters relating to the day to day operations.
- Monitor outlet operational expense against plan, conduct outlet audits to assess individual outlet performance and prepare report to take corrective actions.
- Coordinate and management outlet inventory through proper channels, keeping inventory records up to date and development of process and system.
- Conduct frequent outlet visit & monitor outlet operations as well as ensure required visit with factory even suppliers based on the need of the operations.
- Compile monthly report on outlet operational issues, conservation report, average sales per ticket, and customer complaints proposing corrective actions.
Educational Requirement
- Master in any discipline from any recognized university (Master in operation management will be given preference).
- 3rd division / class/ CGPA below 2.0 in any academic examinations will not be considered.
Experience Requirements
- 5-8 years job experience in retail operations.
- The applicants should have experience in the following area(s): Garments, Fashions house, Retail chain shop.
Additional Jjob Requirements
- Age not more than 45 years.
- Must have excellent leadership, communication, analytical, problem solving, decision making and presentation skills.
Salary and Benefits
Job Location
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